1. TalkRemit - Help & Knowledge Base
  2. Getting Started With TalkRemit

Why was my ID documentation was not accepted?

If your document was not accepted, it is possible that one of the below scenarios happened:

·        The document cannot be read due to low quality scan/photo

·        An incorrect document was uploaded, e.g. proof of address instead of proof of identity

·        Incomplete document upload, e.g. only the front side of the ID card was uploaded but the reverse side is missing

·        The document has expired

·        The name, address and/or date of birth do not match with the information you entered in your TalkRemit profile.