We will ask all customers to provide some photo ID and a photo or video of themselves.

We might also need to ask for some proof of address. This is because we need to verify that you are resident in the country that you are sending from. 

Sometimes we might also need to see proof of your income or Source of Funds. This is particularly likely if you are sending large amounts or have been a customer for a long time. 

Occasionally we also might ask for information or documents relating to your beneficiary. 

If you don't have any of the documents that we ask for please contact us and we can review your account.