If your document was not accepted, it is possible that one of the below scenarios happened:

?        The document cannot be read due to low quality scan/photo

?        An incorrect document was uploaded, e.g. proof of address instead of proof of identity

?        Incomplete document upload, e.g. only the front side of the ID card was uploaded but the reverse side is missing

?        The document has expired

?        The name, address and/or date of birth do not match with the information you entered in your TalkRemit profile