If your document was not accepted, it is possible that one of the below scenarios happened:

·        The document cannot be read due to low quality scan/photo

·        An incorrect document was uploaded, e.g. proof of address instead of proof of identity

·        Incomplete document upload, e.g. only the front side of the ID card was uploaded but the reverse side is missing

·        The document has expired

·        The name, address and/or date of birth do not match with the information you entered in your TalkRemit profile