TalkRemit Customer Portal

Getting Started 10

• How do I register?
• Why do we need to verify your Identity?
• What types of ID do you accept?
• Why was my ID documentation not accepted?
• What types of proof of address do you accept?

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Sending Money 9

• Which countries can I send money from?
• Which countries can I send money to?
• How do I send money using the app?
• What is the maximum I can remit in one transfer?
• How do I send money to someone abroad?

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Payments 5

• How do I top up my electronic wallet?
• How soon will my money arrive
• What is the maximum I can remit in one transfer?
• How do I request a refund?
• How can I finance my transactions?

Managing Your Account 5

• How do I change my password?
• How do I close my account?
• What can I do when my account has been suspended?
• Why was my account deactivated?
• How do I make a complaint about TalkRemit services?

Mobile Money 3

• Why is mobile money a good option?
• What is mobile money?
• Can money be sent to any mobile phone?

Security and Privacy 2

• What happens to my personal information after I upload it?
• How do I know my money will be safe?

What if something goes wrong? 1

• How can I contact the TalkRemit team?

Coronavirus Pandemic 6

• How to keep yourself and your family safe during the Covid-19 pandemic.
• How can I send money abroad safely during Covid-19 pandemic?
• I usually send money to cash pickup locations - what should I do during the Covid-19 pandemic?
• TalkRemit’s Support Services during the Covid-19 pandemic.
• How is TalkRemit ensuring that my money transfers will continue to reach my recipients abroad?

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